Privacy Policy Last updated: 03/31/2025 At Creators Mark, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase products, or interact with our services. By using our website or making a purchase, you agree to the terms outlined in this Privacy Policy. 1. Information We Collect We collect information to provide better services to our customers. The types of information we collect include: Personal Information: When you make a purchase or register an account, we may collect personal details such as: Name Email address Shipping and billing address Phone number Payment information (e.g., credit/debit card details) Non-Personal Information: We may also collect non-personal information such as: IP address Browser type Device information Site usage data (e.g., pages visited, time spent on the site) Cookies: We use cookies and similar tracking technologies to improve the user experience, personalize content, and analyze website traffic. You can adjust your browser settings to disable cookies, but this may affect the functionality of our site. 2. How We Use Your Information The information we collect is used to provide and improve our products and services. We may use your personal information for the following purposes: Processing Orders: To complete and process your orders, including payment processing, shipping, and delivery. Customer Support: To respond to your inquiries, provide customer support, and resolve any issues you may have with our products or services. Marketing and Promotions: With your consent, we may send you promotional emails about new products, special offers, and events. You can opt out of these emails at any time by clicking the "unsubscribe" link in the email or contacting us directly. Website Improvements: To analyze how our website is used and improve its functionality, content, and user experience. 3. How We Protect Your Information We take the security of your personal information seriously. We use industry-standard encryption technologies, such as Secure Socket Layer (SSL), to protect your personal and payment information during transmission. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data. 4. Sharing Your Information We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations: Service Providers: We may share your information with trusted third-party service providers who assist us with tasks such as payment processing, shipping, customer support, and marketing. These providers are contractually obligated to use your information solely for the purpose of providing the services and are required to protect your data. Legal Compliance: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency). Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. 5. Your Choices and Rights You have the following rights regarding your personal information: Access: You can request access to the personal information we hold about you. Correction: You can request that we correct any inaccurate or incomplete information. Deletion: You can request that we delete your personal information, subject to certain exceptions (e.g., legal obligations or pending transactions). Opt-Out of Marketing Communications: You can opt out of receiving marketing emails at any time by clicking the "unsubscribe" link in the email or by contacting us directly. To exercise any of these rights, please contact us at creators.mark.custom@gmail.com. 6. Third-Party Websites Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party websites you visit. 7. Children’s Privacy Our website and services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information. 8. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. 9. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at: Creators Mark, LP Lacey, WA 98503 creators.mark.custom@gmail.com
Terms and Conditions Last updated: 03/30/2025 Welcome to Creators Mark! We are excited to provide you with party decorations and supplies for your special occasions. Please carefully read our Terms and Conditions before making a purchase or using our services. These Terms govern your use of our website, products, and services. By accessing or using our website or purchasing from Creators Mark, you agree to these Terms. If you do not agree with these Terms, please refrain from using our services. 1. Acceptance of Terms By using our website, purchasing products, or accessing any services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. 2. Changes to the Terms Creators Mark reserves the right to update or modify these Terms at any time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. Your continued use of the site after such changes constitutes your acceptance of the revised Terms. 3. Products and Services We offer a variety of party decoration products, including but not limited to balloons, banners, centerpieces, tablecloths, and party favors. Products are available for purchase via our website and in-store (if applicable). Product Availability: All products are subject to availability. We make every effort to ensure that product details are accurate, but we cannot guarantee the availability of all items at all times. Customization: If you order customized products, such as personalized banners or party favors, you are responsible for providing the correct details. We are not liable for errors in customized products caused by incorrect information provided by you. 4. Pricing and Payment Prices: All prices are listed in [Currency]. Prices are subject to change without notice, but changes will not affect orders that have already been processed. Payment: Payment for all orders must be made in full at the time of purchase. We accept [list of payment methods, e.g., credit cards, PayPal, etc.]. You agree to pay for the products and any applicable shipping or delivery fees. 5. Orders and Shipping Order Confirmation: After placing an order, you will receive an order confirmation email. This email serves as a receipt for your order, but it does not guarantee that the products are available or will be shipped. Shipping and Delivery: Shipping costs are calculated at checkout based on the shipping method and destination. We aim to process and ship orders promptly, but delivery times may vary based on location, availability, and external factors. Delivery Issues: If an issue arises with your delivery, such as delayed or missing items, please contact us within 15 days to resolve the issue. 6. Returns and Exchanges We want you to be happy with your purchase! However, due to the nature of our products (such as balloons, custom items, etc.), we do not accept returns or exchanges unless the product is defective or damaged upon receipt. Defective or Damaged Products: If you receive a damaged or defective product, please contact us within 10 days of receiving your order. You may be asked to provide photos of the product, packaging, and any other relevant information. Refunds: In the event of a defective or damaged product, we may issue a full or partial refund, offer a replacement, or provide store credit, at our discretion. 7. Use of Products You agree to use our products safely and as intended. Creators Mark is not responsible for any injuries or damages caused by improper use of the products. 8. Intellectual Property All content on our website, including text, graphics, logos, images, product designs, and trademarks, is owned by Creators Mark or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from our website without prior written consent. 9. Privacy Policy By using our services, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal information. 10. Limitation of Liability To the maximum extent permitted by law, Creators Mark will not be held liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products, including any errors or omissions related to the products or services. 11. Governing Law These Terms and Conditions are governed by the laws of Washington, USA. Any disputes arising from these Terms will be resolved in the courts located in Thurston County. 12. Contact Us If you have any questions or concerns about these Terms and Conditions, or if you need assistance with your order, please contact us at: Creators Mark, LP Lacey, WA creators.mark.custom@gmail.com
Return Policy Last updated: 03/30/2025 At Creators Mark, we want you to be delighted with your purchase. If you're not fully satisfied, we are here to help. Please review our return policy below for more details. 1. Returns and Exchanges We understand that sometimes things don’t go as planned, and we want to make returns and exchanges as easy as possible. However, due to the nature of our products (e.g., customized items, balloons), we do not accept returns or exchanges for items that are: Custom or personalized products (e.g., custom banners, personalized party favors). Perishable items (e.g., fresh flowers, balloons). Items that have been opened or used. 2. Damaged or Defective Items If you receive a product that is damaged or defective, please contact us within 10 days of receiving your order to request a replacement or a refund. To initiate a return for a damaged or defective item, please: Contact us via email at creators.mark.custom@gmail.com. Provide your order number and a description of the issue. Include photos of the damaged or defective product and packaging. Once we confirm the damage or defect, we will issue a replacement or refund based on your preference, or offer you a store credit. 3. Non-Returnable Items Certain items cannot be returned or exchanged under any circumstances, including: Customized or personalized items (e.g., items with custom text, monograms, etc.). Party decorations that have been opened, used, or partially used. Sale or clearance items. 4. Refunds Once your return is approved, we will process your refund or issue a store credit. Refunds will be credited to the original method of payment. Please note that it may take a few days for the refund to appear in your account, depending on your payment provider. 5. Return Shipping Costs If you are returning an item due to damage, defect, or an error on our part, we will cover the cost of return shipping. For all other returns, the customer is responsible for return shipping costs. Shipping fees are non-refundable. 6. How to Return an Item If your item is eligible for return, please follow these steps: Contact Us: Email us at creators.mark.custom@gmail.com to initiate the return. Return Authorization: Once we approve your return, we will provide instructions and a return authorization number (if applicable). Pack the Item: Ensure that the product is securely packaged in its original packaging, if possible, to avoid damage during return shipping. Ship Back: Ship the item to the address provided by our customer service team. You will be responsible for covering return shipping fees unless the return is due to our error. 7. Exchanges If you want to exchange an item for a different size, color, or product, please follow the same process as returns. We recommend placing a new order for the item you wish to receive while we process your return. 8. Cancellations If you need to cancel an order, please contact us as soon as possible. Orders that have already been processed or shipped cannot be canceled. For cancellations before shipping, we will refund the purchase price, excluding any shipping fees. 9. Contact Us If you have any questions or need assistance with a return, please reach out to us at: Creators Mark, LP Lacey, WA creators.mark.custom@gmail.com
Consultation Booking Policy Last updated: 03/30/2025 Thank you for choosing Creators Mark! We are excited to help you plan and create the perfect party decorations for your event. To ensure a smooth and enjoyable experience, please review our Consultation Booking Policy below. 1. Booking a Consultation To book a consultation, please visit our website or contact us directly at creators.mark.custom@gmail.com or book online. We offer virtual consultations. Virtual Consultations: Conducted via Phone Call or Zoom, at a scheduled time. 2. Consultation Fees Initial Consultation: Our first consultation is Free and lasts approximately 30 minutes. During this consultation, we’ll discuss your needs, ideas, and event details. Follow-up Consultations: If additional consultations are needed, there may be a fee of $25 for follow-up sessions or a flat fee for specific services. 3. How to Book a Consultation Online Booking: You can schedule your consultation through our website creatorsmark.shop by choosing your preferred date and time. Email Booking: Alternatively, creators.mark.custom2gmail.com to book your consultation. Upon booking, you will receive a confirmation email with the consultation details, including the date, time, and format (in-person or virtual). 4. Payment for Consultation Services For consultations that require a fee, payment is due at the time of booking to secure your appointment. We accept payment via credit card, PayPal, bank transfer, and possible cash options. For any paid consultations, we will provide an invoice or receipt once payment is received. 5. Cancellation and Rescheduling Policy We understand that life happens! If you need to cancel or reschedule your consultation, we kindly ask for at least 24 hours’ notice before the scheduled appointment. Cancellation Fee: If you cancel with less than 24 hours' notice, a cancellation fee of $10 will apply. Rescheduling: If you need to reschedule, please let us know as soon as possible. We will do our best to accommodate a new time. 6. No-Show Policy If you do not show up for your scheduled consultation without prior notice, we reserve the right to charge a no-show fee of $15. This fee will be waived if the consultation is rescheduled within 7 days. 7. Late Arrivals If you are running late for your consultation, please notify us as soon as possible. If you arrive more than 15 minutes late, your appointment may need to be rescheduled, and a late arrival fee may apply. 8. Virtual Consultations For virtual consultations, please ensure that you have a stable internet connection and the necessary software installed (e.g., Zoom, Skype, etc.). A link to the virtual meeting will be sent to you prior to the consultation. If you experience technical difficulties, please contact us immediately, and we will do our best to assist you. 9. Scope of Consultation Our consultations are designed to help guide you through the planning and selection of party decorations. Please note that consultations may include: Event theme and design discussion Product recommendations Budget planning Timeline suggestions For more detailed services or on-site decorations, additional fees may apply. Please ask us about these services during your consultation. 10. Final Agreement and Follow-Up At the end of your consultation, we will provide you with a detailed summary of the discussed options, recommendations, and any follow-up steps. If you choose to proceed with a project, we will issue a formal contract and quote. 11. Contact Us If you have any questions regarding our consultation services or booking policy, please feel free to contact us at: Creators Mark, LP Lacey, WA creators.mark.custom@gmail.com